Below are videos that answer some common concerns our clients have when it comes to IT.
Bradford National Bank Testimonial
With a national bank, we are under a lot of scrutiny from federal regulations, bank examiners, which is the Office of the Controller of the Currency. There are a lot of regulations that we have to abide by. There’s a lot of security due to the data of our customers that have to be protected. Acropolis works with us every step of the way to make sure that we are in compliance. They work with us when we do have our auditors and examiners coming in. They work with them, they answer the questions that the auditors and examiners have. They make the auditors and examiners understand our setup and feel comfortable with them.
Acropolis IT Company Testimonial - Illini
Where Acropolis shines is on the medium and high-level needs. Whenever there’s a network outage or we have disruption maybe with our line as far as our team ones, Acropolis has been instrumental on being able to help us. Acropolis has been very timely with being able to get somebody out, even to some of our remote locations within a very short order to get us back up and running.
Acropolis Managed Services Testimonial - St. Anthony's Health Center
Sister Anselma: My name is Sister Anselma. I’m here with St. Anthony’s Health Center and I’m the VP of Professional Services. IT for our organization in general is a very, very important piece of the overall infrastructure. I have got to have sound, secure, reliable IT systems day in and day out. And when there’s an issue we’ve got to be able to address it immediately and get it back up and running. If we don’t, it could cost us, number one, patient care, patient safety. It could cost us revenue and it could cost us a lot of other soft costs within the organization.
Acropolis IT Services Testimonial - Ribus
Acropolis came to me through referral actually. It was through somebody else that we did business with, so I came over and spoke with Brad and Jim. Told them all my issues and laid them out and said, “Can you do this? Can you do this?” and they said, “Absolutely, no problem.” I knew that I’d made the right decision with Acropolis actually during the interview. My husband has actually been in IT for 20 years, so I am familiar with a lot of the different systems and things. I’ve been intimately involved with our IT systems at our existing company at RIBUS, so I knew from the questions that I asked and how they answered them, that I wasn’t going to have any problems whatsoever with Acropolis.
Acropolis Tech IT Company St. Louis Review
Karen Sopronyi-Tompkins: My name is Karen Sopronyi-Tompkins and I am the Chief Executive Officer at Well Spring Resources. Throughout life we all have issues that we might need some assistance with. That’s what Well Spring is here for, to help people through their emotional ups and downs, the bumps along life. When individuals come and get that help and get that health, it makes for a healthier community.
What do our clients think about Acropolis Technology Group?
Brad Butler: My name is Brad Butler. I’m with Acropolis Technology Group. I’m one of the Co-founders and I am one of the vCIOs. Technology is important to small, medium and even enterprise businesses because it brings strategic value that sometimes gives you a leg up on your competition. Sometimes, it helps you reduce your costs, which impacts the bottom line. It’s very important.
It's a great place to work! See for yourself!
Brad Butler: What makes Acropolis great? It’s really hard to say just one thing because really it’s the sum of all of its parts; it’s the sum of the family environment, it’s the sum of the managers being interested and wanting the best for the employees, it’s the sum of the employees wanting the best for the clients.
What are a few of the industries that you serve?
Some are related with accounting that integrate all the functionality of document management system, time entry, and the input of the account. The healthcare is really similar to the law firm operation.
What if I need an in house resource, are you flexible?
Barton Olney: We’ve got some customers that really feel like they need an on-site resource. What we’ll do is, in a lot of cases, we will go ahead and provide an on-site resource, but also direct and educate them on utilizing our network operations center.
What is the role of the Acropolis ProActive Services Team?
From my point of view with the PST, any time that a technician is able to fix something that was from a ticket that we generated rather than a user generated ticket, that’s a win because now we’re working on things that you’re not seeing and we’re getting them done before you notice them.
You are SSAE16 certified, what are some other benefits of working with Acropolis?
It’s tough to just look at a website and pick a provider. You know, you can look at it and say, “Are they a Microsoft Gold Partner?” You know, “Do they have their vendors that they have aligned with? Do they put their top clients on their website?”
What does a typical Acropolis Small Business Client look like and what are some challenges?
A typical environment is a customer with two or three servers, 10, 15 desktops or laptops, unsure of what they’ve had from previous vendors or their own onsite staff. Typically, we’ll find misconfigurations, such as the power supplies aren’t hooked up to uninterruptable power supplies, or they may not have licensing in compliance with Microsoft or other vendors.
Why do you separate IT Project execution for IT Service delivery?
I look at the engineers availability. I manage their schedules, and then at the end before we formally close the project, we make sure that we get everybody back on that same phone call again to make sure that we have hit all of our milestones, there are no additional tasks that need to be done, is there anything that came out of this project that we might need a new project, another opportunity for us to help, and then we formally close out the project and make sure that all the documentation is saved where it’s suppose to be saved.
How does your engineer team work at Acropolis?
If it’s more complex, they’ll get notes on it. They’ll verify what the problem is. They’ll put their two cents in to see if it’s something that can be easily fixed.
What is it like having Acropolis as my St. Louis IT partner?
We’ll spend whatever time it takes to go through our service proposals, project proposals, so the client fully understands every aspect of what we’re delivering.
What is the role of an Acropolis Escalation Engineer?
Jeff Dobner: We handle the higher end… I shouldn’t say higher end. It’s more of the advanced issues that the lower tiers can’t handle on a quicker basis. They have time restraints getting tickets resolved and getting things taken care of, whereas I do have the flexibility to stay on a ticket much longer and monitor it, pull in all the resources that I need without compromising customer satisfaction or quality of service.
How do you ensure that Service Requests don't "slip through the cracks"?
Sarah Dossett: My role on a day to day basis would be finding out the urgency of the client need, if one person is down, if the whole company, if we need to get somebody out today or if it can wait a couple days or if it can be worked remotely or if we need somebody on site.
What is a typical problem that you handle as an escalation engineer at Acropolis?
Jeff Dobner: More recently there was a scanning issue going on with one of our clients and every one of the front desk clerks was unable to scan insurance cards. So I was able to work with the vendor over the period of a week and pull in another vendor and come up with a long-term solution, document it.
And so moving forward, our level one, level two guys that are working the help desk can more efficiently handle those issues, learn and apply them without having to then involve the level three engineers once again. In turn, the client has a quicker resolution and everyone’s happy.
How does your engineer team work within the Acropolis service structure?
Nathan French: When someone calls and has a problem, they will first get a hold of the quick response team. This is the team that will, if it’s an easy issue, if it’s a password reset they will resolve it, close it. If it’s more complex, they’ll get notes on it, they’ll verify what the problem is. They’ll put their two cents in to see if it’s something that can be easily fixed.
Why is Acropolis a great place to work?
A: One of the most enjoyable things about working here is the team environment; I can send out an email to the entire team when something’s stumped me and I know that I’m going to get a response back from anybody just giving me an idea or possible means of a solution. My supervisor’s willing to jump in at any moment to help out on any ticket and it’s definitely an awesome environment to work in. The clients make it even better.
What is a virtual Chief Information Officer (vCIO) and how do you help my company?
Kevin: vCIOs go a little bit deeper than a typical Engineer Account Manager. We understand how the business runs, how they make money, what goals and objectives they want to meet and how IT can align with those goals. We’re involved with budget review process, project planning, and service trends. I try to identify chronic issues, root cause resolution.
Do you manage IT for not for profits? How do you handle our special budget needs?
Acropolis works with many nonprofit organizations that have a tight IT budget but still have the needs of an enterprise environment.
Getting the most from your IT Department
Companies are faced with many choices when it comes to I.T. Everybody knows a guy. Everybody knows somebody that does it on the side or starting up his own business. And I think one of the things that make us really different is that we have depth and we have quality of staff that goes beyond just one person. The one person, the guy that you know might be very, very good. But I think what makes us different is that he can only be good at a few things. Just because the breadth of I.T. is so large and so wide it is impossible for one person to be able to do it all.
IT Service - Intention Vs. Results
Every single one of us has good intentions. I have yet to meet a company that says, “You know, customer service isn’t that important to us” or, you know, “We’re not about the client. Every company says that, everyone’s intentions are exactly the same. I think what makes us really different is our process. All of our intentions are backed up with a process that we defined. We, the management team at Acropolis, sat down and took an entire year to develop every single process based on best practices. We have received numerous awards for those best practices. Along with our intentions that are never going to change, we actually have the process to back up what it is we say we are going to do.
How do you address the fear of changing IT vendors or staff?
A lot of people like to hide information and make it feel like they’re the only person that can help you. So every time we bring on a new client, we’re undoing some of the things that they’ve done. We’re getting to know their environment and it can be a little unnerving. We have best practices that we follow from various vendors including Microsoft themselves.
What are some things to consider if I want to move my business to the cloud?
When connectivity… when wide area of networking is the backbone. It’s the foundation of your connections to the cloud. If you’ve got multiple sites, they have to be able to communicate not only with the home site, but with these cloud services, as well. Historically, those services were provided by phone companies that gave you something like a T-1 circuit. So, you got one point five megabits of connectivity.
My organization needs a cloud based imaging solution, what are the benefits?
This is a new system that we had brought in. It’s hardware and software. We’re able to install it on servers. What it does is it takes backup servers. It takes those backups and it shifts them off to the off site location, which in on east and west coast. It allows a client to do local virtualization if a server goes down. It also allows us to do disaster recovery from the off sites, or even virtualize the server in the cloud if you need it.
How does my staffs tolerance for change affect my Cloud decision?
Cloud vendors like to say that one of the benefits of the cloud is that you’re getting the newest all the time. Which means the product can change on a regular basis and sometimes you’re not prepared for those changes. Often times those changes actually benefit you because you’re asking for these changes to take place so, that the new features actually help out your business.
What are some financial considerations for cloud based solutions?
A lot of people feel like, wow, if I go to the cloud I won’t have any
support costs whatsoever. Well, you’re still gonna have in users. You’re
still gonna have devices. You’re still gonna have the management of those
cloud applications, wherever they reside.
Is moving to "the Cloud" a one size fits all solution?
For the majority of our customers today, Onsite Solutions are probably still going to be the solutions that they’re going to rely on. A lot of people wonder, if I start to go the direction of Cloud, is it going to be an all or nothing direction for me. The answer to that is maybe not at all.
What role does multimedia play in today's cloud business?
Gary Hollingsworth: Multimedia is becoming a major portion of what every business needs to have to deliver information on their products, on their company, so that their clients can get a better picture of what they do and why they should do business with them.
How do my line of business applications affect my Cloud decision?
Line of business applications are much more difficult to integrate in the cloud. Often times they rely on back-end data base server, and maybe that’s to work with something you’re already running. There’s, maybe, integration components with other applications. You have to architect it very carefully to make sure that those communications links are available to it.
Is the cloud right for my business?
Gary Hollingsworth: When you go off site you have some additional requirements, particularly the bandwidth. If you are, for example, a rural organization that has a very narrow bandwidth requirement or availability going to the cloud may not be the best thing for you because there’s not enough of that bandwidth to be able to get the signals back out and back in to it.
What part do regulatory concerns play in cloud solutions?
Regulatory concerns are primarily oriented around, where is your data and what is in that data? So if you had a requirement such as HIPAA, which is around health care, you have to make sure that that data is secure, is encrypted, and is not available to someone who is not suppose to have access to it.
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