When you need help, we have you covered. Use the following tools while working with one of our engineers to allow us to help you as quickly and effectively as possible. These tools allow your engineer to securely interact with your desktop so you can show them the problem in realtime and get it resolved quickly.

If you have not started working with an engineer yet, contact us by phone or email support@acropolistech.com to open a ticket and let them know you would like to work with someone remotely.

Management Agents

If you are on a computer covered by one of our support agreements, you may be asked to install our management agent on your device. Click here to get the agent. Work with your engineer to determine the appropriate agent for your device.

Live Support Links

HeliosVision Desktop Sharing

Allow your engineer to securely connect to your desktop and begin troubleshooting. Click here to proceed.

Alternate Support Options

Occassionally, we may need to utilize an alternate method to provide support. Click the following link if asked to do so by your engineer.

LogMeIn Rescue - Click here

If you have further questions about anything related to Acropolis and the Information Technology services in the St. Louis area, feel free to contact us