In Greek Mythology - The God Helios was the all seeing Sun God.  Everyday, Helios would ride his chariot across the sky bringing light to the world.  Helios would become knowledgeable about everything illuminated by his rays of light.  Similar to our management tools in your environment, think of our management as the all seeing Sun rays Helios Managed Services.

Helios Managed Services - A better way to manage your IT. 

Your business requires that your network and associated technologies be available and running smoothly.   For a flat monthly fee, Acropolis will monitor, maintain and manage your investment so your  technology will facilitate your productivity instead of becoming an obstacle to your success.

 

Helios - Sentinel

Sentinel was designed to address the important aspects of your environment that frequently get forgotten at the expense of the urgent issues.  The goal is to give you the assurance that your network and devices are being looked after on a proactive basis.   The outcome of this monitoring can have varied uses. It can serve as peace of mind that someone is actively monitoring you backups on a daily basis or that your password policy is secure and enforced.  Use of our tools can result in data that allows you to make business decisions in relation to IT management.  It can provide actionable data for use by your in house IT staff in relation to the health of your network.  Sentinel uses basic monitoring, auditing, patching, and asset management to help keep your network healthy and providing the crucial IT services your company needs.  Our dedicated ProActive Services Team is a group of individuals whose only job is to oversee our client’s server, network, and desktop assets.  Your ProActive Services Team will never be pulled away from their important task because of an urgent service request.

The Sentinel Plan Includes

  • Pre-billed discounted block hours for projects and off contract services
  • Dedicated Senior Account Manager for issue escalation
  • Live access to 8am to 5pm Helpdesk with after-hours on call support 
    • Time Billed to Block
  • Backup monitoring and alerting 
    • Remediation Billed to Block
  • Dedicated Account Management 
  • Dedicated ProActive service team support for all server hardware
  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
    • Time Billed to Block
  • Weekly Microsoft patch management
  • Anti-virus software management 
  • Anti-spam protection with optional email message continuity service
  • Hardware / Software expiration reporting
  • Bi-weekly defragmenting and hard disk scanning
  • Automated Critical alert monitoring and notification

 

Helios - BackOffice


A rigorous preventative schedule combined with remote management tools help us manage the most important part of your network – your network infrastructure.  Under our BackOffice plan, for a fixed monthly fee, Acropolis handles the service and management load of your servers and network infrastructure.  In addition to monitoring and maintenance, we cover 100% of the service load for devices under management.  If you have a server crash or need emergency after hours support, we cover it.  The best part, you don’t receive a hefty bill to go with the work.  Leave the management of your most critical IT assets to us, a company that has the depth of engineers and 20+ years of expertise.

The BackOffice Plan Includes

  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
    • 24x7 Critical response 
  • Anti-virus scanning and updates 
  • Anti-spam protection with email message continuity service
  • Cloud-based malware protection
  • Bi-weekly defragmenting and hard disk scanning
  • Automated alert monitoring and notification
  • Helios ITSecure Enhanced Security Package
  • Virtual Chief Information Officer (vCIO) Service
  • Live access to 8am to 5pm Helpdesk with after-hours on call support for servers
  • ImageVault onsite Imaging solution 
  • Backup monitoring and remediation
  • Dedicated ProActive service team support for all server hardware
  • Unlimited support for: Azure, AWS, Office365, OneDrive, Quickbooks, Salesforce
 

Helios - Advanced

For one monthly fee, Acropolis is responsible for the maintenance and service of your entire environment.  From servers and networking to PCs and end user support.  We cover it all just like an in-house IT department with one major advantage, depth of expertise.  You are no longer reliant on the knowledge of a few individuals.  When a problem arises, you have the depth of sixty people that are supporting your environment.   Our exposure to hundreds of managed clients and 20+ years of experience ensure that we bring the most knowledge and best process to solving your problems.  If you are like most, your IT problems are not necessarily unique and we have seen them before.  If they are unique, we have some of the brightest minds in St. Louis and the backing of industry experts to help you.  This leads to faster resolution, less downtime and less frustration for you and your team. 


Our Advanced plan rivals the best Fortune 500 management systems but at a fraction of the cost.  Acropolis can limit your exposure to problems and perform all  necessary services for less than you could do it yourself.

The Advanced Plan Includes

  • 24x7 remote and on-site support for all workstations, laptops, mobile devices & users
  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • Anti-virus,  scanning and updates 
  • Anti-spam protection with email message continuity service
  • Cloud-based malware protection
  • Bi-weekly defragmenting and hard disk scanning
  • Automated alert monitoring and notification
  • HeliosSecure Enhanced Security Package
  • Virtual Chief Information Officer Service
  • Live access to 8am to 5pm Helpdesk with after-hours on call support for servers &  users
  • ImageVault onsite disk to disk backup solution with removable drives for offsite storage
  • Backup monitoring and remediation
  • Dedicated ProActive service team support