Network Technician

Job Title: Network Technician Location: Headquarters (Clayton, MO)

Job Category: 100% Technical Reports To: NOC Team Lead

Department/Group: Service Delivery Level/Salary Range: Level 2

Overview:

As a network technician, you will keep our client’s networks secured and running well. You will manage and maintain routers, firewalls, switches wireless devices of a multitude of manufacturers.

A day in the life 

  • Troubleshoot LAN and WAN performance 

  • Test and update firmware on a firewall or switch

  • Troubleshoot site-to-site VPNs 

  • Manage and troubleshoot SSL VPNs 

  • Troubleshoot wireless performance issues 

  • Assist with circuit turn-ups with the ISP and client 

  • Troubleshoot and configure firewall policies to allow a new camera system access to the internet 

  • Create and maintain network diagrams 

  • Whitelisting a website 

  • Setting up a new SSO group for web filtering 

  • Apply best practices and coordinate changes with clients  

  • Maintain and Update client documentation 

  • Client Audit assistance and remediation 

  • Maintain Configuration Management Database and Documentation System 

  • Setup, update or troubleshoot web filtering policies 

  • Configure and troubleshoot policy application issues 

  • Acknowledge, Triage and Resolve network related alerts 

  • Pitch in on other team’s tickets as bandwidth allows

You know these things backwards and forwards 

  • Troubleshooting tools like WireShark, network probe and toner, TFTP, PuTTY

  • Public and Private DNS

  • Firewall policies, UTM, ACLs, SSO 

  • Switches, VLANs, Trunk ports 

You know just enough about these things to get the job done 

  • Microsoft Visio 

  • Software defined networking, MPLS and BGP 

  • sflow and netflow 

  • Self-signed certificates 

You are 

  • Cisco Certified (CCNA, CCNP) 

  • Very analytical, observant and are security conscious 

  • All-in, Tenacious, Exceptional and Positive 

  • Allergic to boredom 

  • A people person 

  • Interested in solving business problems with technical expertise, not just fixing errors 

  • Excited to exceed client expectations 

  • A mentor 

  • Always growing and stay current on new technologies 

    You’re Extra Awesome if you

  • Have a crazy attention to detail 

  • Over engineered your home network for the fun of it. 

  • Have worked for a Managed Service Provider. (you get our version of crazy) 

  • Are familiar with ConnectWise, Kaseya, Auvik, Network Detective, MyITProcess or EOS 

  • Have advanced experience with Fortinet devices 

  • Are ITIL certified 

  • Have A+/Network/Security+ certifications 

  • FCNSA, SNSA 

Send resume to: employment@acropolistech.com