Platforms Engineer

Job Title: Platforms Engineer Location: Headquarters (Clayton, MO)

Job Category: 100% Technical Reports To: VP of Service Delivery

Department/Group: Service Delivery - NOC Level/Salary Range: Level 2/3

A day in the life:

  • Conduct root-cause analysis and resolve issues generated from server hardware, server software, virtualization software, storage hardware and cloud platforms 

  • Manage virtual server resources 

  • Remediate issues related to failed patches or application conflicts related to patching 

  • Install bi-annual firmware updates on storage devices and host servers 

  • Remediate events and errors of storage devices 

  • Configure, manage and remediate issues with server and host software and physical connectivity. (such as iSCSI, software switching) 

  • Configure, manage and remediate issues related to Active Directory 

  • Configure, manage and remediate issues related to Exchange or Exchange Online 

  • Granular file restoration 

  • Bare metal restoration of server OS 

  • Manage backup replication site 

  • Coordinate with vendors on behalf of clients 

  • Act as a backup in the phone queue 

  • Act as a mentor to junior technicians  

You know these things backwards and forwards 

  • Windows Server (2008-2016) 

  • Exchange, SQL, AD, Group Policy, DFS, NTFS permissions, RDS farm, Hyper-V, VMWare 

  • Public and Private DNS 

  • Public and self-signed SSL 

  • VEEAM backup and replication and Backup Exec 

  • Microsoft Windows 7/8/10 

  • Storage hardware (Raid, NAS, SAN) 

You know just enough about these things to get the job done 

  • Troubleshooting tools like xperf, perfmon, RSOP, reliability manager 

  • Linux

  • scripting and PowerShell 

  • Microsoft Azure and/or Amazon Web Services 

You are 

  • All-in, Tenacious, Exceptional and Positive 

  • Allergic to boredom

  • A people person 

  • A documenting machine 

  • Interested in solving business problems with technical expertise, not just fixing errors 

  • Excited to exceed client expectations 

  • A mentor 

  • Always growing and stay current on new technologies 

You are Extra Awesome if you

  • Have worked for a Managed Service Provider. (you get our version of crazy) 

  • Are familiar with ConnectWise, Kaseya, Auvik or EOS

  • Are cloud ready (working knowledge of Microsoft Azure and Amazon Web Services) 

  • Are certified (MCSA, VCP. We require it within 6 months) 

  • Have experience with Microsoft SCCM/SCOM 

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